6X improvement in customer retention
70% faster sales closure time
6.5X increase in GWP
4X increase in the number of insurance products offering
India’s leading insurance broker with over 13 years of service in the retail and institutional insurance space.
Serving over 2 million customers through 2000+ branches throughout the country.
Most of the partner’s insurance business ran offline, leaving no direct interface between the end-users and the tech platform. This structure meant their insurance agents highly relied on tele-calling to engage customers.
This system came with quite a few hindrances, namely:
Outsourcing the task to IT companies proved to be a capex-heavy commercial model and provided solutions in a piecemeal approach. Hence, they wanted to ﬁnd a one-stop expert solution to digitise their end-to-end journey to improve employee productivity and customer experience.
As one of the most prominent insurance brokers in the country, they worked with multiple insurers. Riskcovry was tasked with digitising its insurance distribution journey via a direct-to-customer ﬂow and providing a single uniﬁed platform so that diﬀerent integrations with each insurer are no longer necessary. They aimed to leverage the operational eﬃciency enabled via Riskcovry’s auto-recon across insurers and insightful dashboard.
Coming from over two-decade of experience in the insurance industry, Riskcovry’s founders curated a solution by bringing essential tech on a single platform that caters to the brand’s requirements.
With the backing of solid relationships with 40+ insurers and the expertise from integrating over 130+ insurance products, Riskcovry was able to integrate a plug-and-play solution with quick GTM speed.
Riskcovry aimed to scale the partner’s insurance business and implement a high operational eﬃciency through an end-to-end digital ﬂow by way of a uniﬁed platform for insurance distribution with minimal tech eﬀort from their end.
Within 3 months, the brand went live with a brand-new digital platform with 20+ insurers readily integrated.
Suvendu Prusty, Cofounder of Riskcovry says- “The partner has been one of the early adopters of Riskcovry’s platform and it has been a ﬂourishing partnership and we hope to continue building success for their vast base of 2 million + customers. Having tasted the success through the digital transformation of the partner’s insurance distribution business, we will continue to partner with all of their new initiatives across DIY and Assisted insurance distribution.
Co-Founder and Director